Effective Date: 6 January 2026

At Fixitup India Private Limited, we believe trust is the foundation of good service. This Privacy Policy explains how our brand collects, uses, protects, and handles customer information when you engage with our doorstep home appliance repair services.

By accessing our website, contacting us, or booking a service, you consent to the practices described in this policy.

1. Company Information

Brand Name: Fixitup
Legal Entity: Fixitup India Private Limited
CIN: U29309KA2021PTC148345

Registered Office Address:
No. 737, 1st Main, 5th Block,
HBR Layout 1st Stage, Nagawara,
Bangalore, Karnataka, India – 560043

Email: Contact@fixitup.in
Phone: +91 8050630348
Director: Nayaz Pasha

Fixitup provides doorstep repair and servicing for home appliances including:

LED Televisions
Washing Machines
Microwave Ovens
Refrigerators

2. Purpose of This Policy

This Privacy Policy is designed to inform customers about:

What information we collect
Why we collect it
How we protect it
Your rights regarding your information

We are committed to maintaining transparency and safeguarding customer trust.

3. Information We Collect

We collect only the minimum information required to deliver our services efficiently.

Customer Information

When you request a service, we may collect:

Full name
Contact number
Service address
Appliance type, brand, and problem description

Information We Do Not Collect

Fixitup does not collect or store:

Payment card or banking details
Aadhaar, PAN, or other government IDs
Passwords or account credentials
Any sensitive personal data

4. Service Charges

Fixitup charges a ₹299 inspection and visiting fee, which is clearly communicated and collected only after the customer agrees to the service terms.

5. How We Use Customer Information

Customer information is used strictly for:

Booking and managing service requests
Assigning technicians
Communicating appointment details
Providing customer support
Improving our service operations

We do not use customer data for unrelated purposes.

6. Advertising & Lead Collection

Fixitup promotes its services through online advertising platforms such as Google Ads.
Information submitted through ads or contact forms is used solely to:

Respond to service inquiries
Schedule repairs

We do not misuse advertising data or share it with unauthorized parties.

7. Information Sharing

Customer data is never sold, rented, or traded.

Information may be shared only:

With Fixitup technicians to complete the service
If required by applicable laws or government authorities

Any sharing is limited to what is absolutely necessary.

8. Data Security Measures

Fixitup implements reasonable administrative and technical safeguards to protect customer information against:

Unauthorized access
Accidental loss
Misuse or disclosure

While no system can guarantee absolute security, we continuously work to protect your data.

9. Data Retention Policy

Customer information is retained only:

For service completion
For internal records
To meet legal or regulatory requirements

Data that is no longer needed is securely removed.

10. Customer Rights

Customers have the right to:

Request access to their personal information
Request corrections to inaccurate details
Request deletion of data, subject to legal obligations

Requests can be made using the contact details provided below.

11. External Websites

Our website or advertisements may contain links to third-party platforms. Fixitup is not responsible for the privacy policies or practices of those external websites.

12. Policy Updates

Fixitup may revise this Privacy Policy at any time. Updates will be reflected on this page with a revised effective date. Continued use of our services indicates acceptance of the updated policy.

13. Contact Information

For questions, concerns, or privacy-related requests, please contact:

Fixitup India Private Limited
Email: Contact@fixitup.in
Phone: +91 8050630348
Address:
No. 737, 1st Main, 5th Block,
HBR Layout 1st Stage, Nagawara,
Bangalore, Karnataka, India – 560043